WI: 262-800-1105 | IL: 224-541-4078

FAQ's
You Ask, We Deliver!

Questions about what CG Granite & Countertops has to offer? We've got you covered! Below are some frequently asked questions!

Where is your showroom located?

Our Illinois Showroom is located at 34491 N Old Walnut Circle, Gurnee, IL 60031 **** Our Wisconsin Showroom is located at 1652 Phillips Ave, Racine, WI 53403

What should I bring to a showroom visit?

Bring design ideas and paint, cabinet, flooring & tile samples.

How long is a showroom appointment?

Average showroom appointments are 30 minutes to 60 minutes.

Do you have samples that we can take home?

We have engineered quartz and natural stone samples for you to take home to view in your natural lighting. If we do not have a sample you are looking for, we will contact the stone vendor and have a sample shipped to your home.

What to expect during showroom appointment?

1) We will help you decide on what type of countertop you are looking for. 2) We will answer your questions on stone pros and cons and explain stone maintenance. 3) We will assist as you match your cabinet, paint, tile, and flooring samples to stone selections you make. 4) If you have existing cabinets… we have showroom cabinet samples you can use.

What do you need to quote my project?

We need a plan or sketch of your project and a stone selection. Also needed: edge profile selection, sink information, cutouts and what type of splash you need.

Can I send my project information to you for an estimate?

Yes… go to our website CG Granite Countertops and fill out the “Contact Us” page. Attach your plan, add your comments and press send. Estimates are free.

How long does it take to receive a bid?

Typically, we can have you a bid within 24 to 48 business hours. An estimate will be sent from our estimating program, so you may need to check your email spam file.

Do you remove existing countertops?

Yes. If you would like the existing countertops removed, we can do that. We can remove Formica, Corian, Granite, Marble, Dolomite and Quartzite pending previous install inspection. We do not remove tops made from tile. Anything we remove will be taken to our shop for disposal. Please note that existing tops may break during the removal process. We do not know the age of the existing top or the quality of the stone.

Does CG Granite Countertops special order materials?

Yes. We do special order most materials from our distributors. A typical turnaround time on special order items is approximately one to two weeks. Once we check with the distributor, we can confirm the delivery date of your selected material.

What types of countertops do you install?

CG Granite Countertops fabricates and installs countertops made from granite, dolomite, marble, quartz and quartzite. We work with residential and commercial projects. We proudly serve clients in Southeastern Wisconsin and Northeastern Illinois. We just completed a 410 unit multifamily, a residential shower surround, an outdoor grill countertop, a small condo bath vanity. a new construction home, countertops and full height splash for a kitchen remodel and a floor to ceiling fireplace surround. No matter the size of your project… CG Granite is ready to help you move your project forward and complete it.

Does CG Granite do plumbing, electrical and gas work in regards to disconnect or reconnect?

We do not as our team members are not trained or certified in plumbing, electrical or gas work. When we do a removal, you must have certified technicians disconnect and reconnect. It is best to schedule this type of work the day before we install and schedule the same technicians to come back the day after the install. This allows you full use of your kitchen all the way up to the day of countertop installation.

Do I need to get a new sink or faucet if I'm getting new countertops?

It is common to get a new sink and faucet with new countertops, but it’s not necessary. CG Granite Countertops can discuss your options whether you want to keep your existing or new sinks and faucets. Keeping a sink involves proper removal by a plumber of the existing sink and faucet.

Does CG Granite Countertops install dishwasher brackets?

Yes we do install dishwasher brackets. New cabinets have additional dishwasher brackets but we can install a dishwasher bracket at the top of the dishwasher to the bottom of the countertop. This extra bracket secures the dishwasher from moving.

Does CG Granite Countertops have a warranty?

We have a one year labor warranty. The quartz stone product you choose will have a warranty and a maintenance guide. You can research your stones on the internet to get more acquainted with your type of material. Natural stone does not have a warranty.

What is the typical time frame for you to schedule a template?

We can get your project templated within 2-5 business days of you contacting us. If you have construction or remodel dates such as cabinet delivery and installation, let us know these dates and we can plan our schedules to meet your templating need. To schedule a template, contact 224-541-4078 and ask for our “scheduler” or you can contact the sales representative you are working with. The amount of time needed to template varies with project size.

What can you expect when we template?

CG Granite Countertops owner, Cirenio and his son Joshua, personally measure your project in a professional manner. We ask that there is a homeowner, designer, project manager or contractor on site for the template. We may have questions and someone with project knowledge needs to be there to answer questions that may arise. All aspects of the job are discussed in detail at the template appointment such as: edge profile, corner radius size, supports, cabinet panel locations, range, sink, and the drilling of holes during fabrication or installation. Your sales representative will ask you these questions also. The CG Granite template staff will confirm.

Can you template existing countertops?

Yes. We can template existing countertops. Removing the existing countertops is not necessary for precision templating. There are instances where removal of existing countertops may be necessary, but this is rare.

How do you schedules work?

We strive to meet all of our scheduled templates and installation dates. We usually complete the fabrication 7 – 10 business days after templating. This means we can install the project. Sometimes material delivery is delayed, material is more difficult to fabricate and needs extra time, edge profile selections such as an Ogee or Mitered edge profile will also need additional fabrication time. We keep clients informed and we work hard to keep projects moving efficiently along.

How do I prepare for my template or installation appointment?

We request the homeowner or a knowledgeable member of the project team (contractor, designer, project manager) be on premises during the measure (template) and installation process of your countertop project. We also request that you please have the area clear of belongings, pets kennelled, and children out of the reach of our equipment when we template and install. Please contact CG Granite Countertops today to discuss your project scheduling. We may request that for the installation, your range/stove to be pulled out so that we can install the countertops with out range/stove contact.